教育经历：

工作经历：

2025.01-至今        哈尔滨工业大学  经济与管理学院  教授

2020.12-2025.01   南开大学  商学院  副教授、博士生导师

2018.11-2020.12   南开大学  商学院  助理教授

学术成果：

[1]Xiaofei Zhang, Karen Xie, Bin Gu, Xitong Guo, 2025. Engaging physicians with introductory incentives: The role of online and offline references. MIS Quarterly.Forthcoming, doi.org/10.25300/MISQ/2024/18172. (UTD 24)

[2]Xiaofei Zhang, Jingchuan Pu, Yixin Lu, Feng Guo, 2024. Team Makes You Better: Evidence from Online Medical Consultation Platforms. Information Systems Research. Forthcoming, doi.org/10.1287/isre.2022.0689. (UTD 24)

[3]Xiaofei Zhang, Joe Valacich, Jeff Jenkins, Yi Wu. Transforming Patient-Physician Interaction through Asynchronous Online Health Interaction: A Relational Communication Perspective. Journal of the Association for Information Systems. Forthcoming. (ABS 4*)

[4]Yunchao Zhang, Fang Sun, Xiaofei Zhang, Xiumei Ma, 2025. Are Multiple information sources better? The effect of multiple physicians in online medical teams on patient satisfaction. Information Processing & Management. 62:1 103889.

[5]Shuqing Chen, Kee-hung Lai, Xitong Guo, Xiaofei Zhang*, 2025. The Influence of Digital Health Technology on the Allocation of Regional Medical Resources in China. Health Policy and Technology. 14(3): 101013.

[6]Xiaofei Zhang, Chunxiao Yin, Xitong Guo, Kee-hung Lai, 2024. The Role of Previous Affective Responses in the Continuance of mHealth Monitoring Services: A Longitudinal Investigation. IEEE Transactions on Engineering Management. 71: 6982-6994.

[7]Fanbo Meng, Yixuan Liu, Xiaofei Zhang*, Libo Liu, 2024. General Knowledge-sharing and Patient Engagement in Online Health Communities: An Inverted U-Shaped Relationship. Journal of Knowledge Management. 28 (3): 763-788.

[8]Yixuan Liu, Xiaofei Zhang*, Libo Liu, and Kee-hung Lai, 2023. Does voice matter? Investigating patient satisfaction on mobile health consultation. Information Processing & Management 60(4): 103362.

[9]Hongying Tan, Xiaofei Zhang, Yefei Yang, 2023. Satisfaction or gratitude? Exploring the disparate effects of physicians’ knowledge sharing on patients' service evaluation in online medical consultations. Information Systems Journal. 33(5):1186-1211.

[10]Siqi Wang, Xiaofei Zhang, Fanbo Meng. Convergent or not? The effect of linguistic convergence on the effectiveness of online physician-patient communication. Industrial Management & Data Systems, 2025.

[11]Feng Guo, Apan Zhou, Xiaofei Zhang*, Xinxiang Xu, Xuekun Liu, 2023. Fighting rumors to fight COVID-19: Investigating rumor belief and sharing on social media during the pandemic. Computers in Human Behavior. 139:107521.

[12]Yulin Yang,Xuekun Zhu, Ruidi Song, Xiaofei Zhang*, Feng Guo, 2023. Not Just for the Money? An Examination of the Motives behind Physicians’ Sharing of Paid Health Information. Journal of Information Science. 49(1): 145-163.

[13]Cheng Zhou, Kai Li, Xiaofei Zhang, 2022. Why do I take deviant disclosure behavior on internet platforms? An explanation based on the neutralization theory.Information Processing & Management.59(1): 102785.

[14]Xiao Huang, Pu Sun, Xiaofei Zhang, Jiang Wu, 2022. What affects patients’ choice of consultant: an empirical study of online doctor consultation service. Electronic Commerce Research. 24: 2920-2925.

[15]Xiumei Ma, Xiaofei Zhang, Xitong Guo, Kee-hung Lai, Doug Vogel, Examining the role of ICT usage in loneliness perception and mental health of the elderly in China, Technology in Society, 67: 101718.

[16]Xiaofei Zhang, Xitong Guo, Shuk Ying Ho, Kee-hung Lai, Doug Vogel, 2021. Effects of Emotional Attachment on Mobile Health-Monitoring Service Usage: An Affect Transfer Perspective. Information & Management. 58(2): e103312.

[17]Xiaofei Zhang, Hongying Tan, Chunxiao Yin, Dingyu Shi, 2021.Does an Image Facilitate the Sharing of Negative News on Social Media? An Experimental Investigation. Library &Information Science Research. 43(4):101120.

[18]Peng Luo, Xiumei Ma, Xiaofei Zhang*, Jianwei Liu, Huiwen He, 2021. How to Make Money with Credit Information? Information Processing on Online Accommodation-Sharing. Tourism Management. 87:104384.

[19]Fanbo Meng, Xiaofei Zhang*, Libo Liu, Changchang Ren, 2021. Converting Readers to Patients? From Free to Paid Knowledge-Sharing in Online Health Communities. Information Processing & Management. 58(3):102490.

[20]Xiaofei Zhang, Chunxiao Yin, Xitong Guo, Kee-hung Lai, Joseph Valacich, 2020. The Role of Decision Rationality on Users’ Attitudes toward Utilitarian Mobile Service Usage. Communications of the AIS. 46(1): e10.

[21]Xiaofei Zhang, Feng Guo, Tianxue Xu, Yongli Li, 2020. What Motivates Physicians to Share Free Health Information on Online Health Platforms? Information Processing & Management. 57: 102166

[22]Feng Guo, Qingwen Bo, Xun Tong, Xiaofei Zhang*, 2020. A Paradoxical View of Speed and Quality on Operational Outcome: An Empirical Investigation of Innovation in High-Tech Small and Medium-Sized Enterprises. International Journal of Production Economics. 229: 107780

[23]Feng Guo, Bo Zou, Xiaofei Zhang*, Qingwen Bo, Kai Li, 2020. Financial Slack and Firm Performance of SMMEs in China: Moderating Effects of Government Subsidies and Market-supporting Institutions. International Journal of Production Economics. 223: 107530

[24]Jianwei Liu, Xiaofei Zhang, Fanbo Meng, Kee-hung Lai, 2020. Deploying Gamification to Engage Physicians in an Online Health Community: An Operational Paradox. International Journal of Production Economics. 228: 107847.

[25]Chunxiao Yin, Xiaofei Zhang*, 2020. Incorporating Message Format into User Evaluation of Microblog Information Credibility: A Nonlinear Perspective. Information Processing & Management.57(6): 102345.

[26]Chunxiao Yin, Xiaofei Zhang*, Libo Liu,2020. Reposting Negative Information on Microblogs: Do Personality Traits Matter? Information Processing & Management. 57(1):1-18.

[27]Yixuan Liu, Changchang Ren, Dingyu Shi, Kai Li, Xiaofei Zhang*, 2020. Evaluating the Social Value of Online Health Information for Third-Party Patients: Is Uncertainty Always Bad? Information Processing & Management. 57: 102259.

[28]Xiaofei Zhang, Xitong Guo, Kee-hung Lai, Yi Wu, 2019. How does Interactional Unfairness Matter for Patient-Doctor Relationship Quality in Online Health Consultation? The Contingencies of Professional Seniority and Disease Severity. European Journal of Information Systems, 28(3):336-354.

[29]Yefei Yang, Xiaofei Zhang*, Peter Lee, 2019. Improving the effectiveness of online healthcare platforms: An empirical study with multi-period patient-doctor consultation data. International Journal of Production Economics, 207: 70-80.

[30]Yan Li, Xiaofei Zhang*, Xitong Guo, Liuan Wang, 2019, Underlying Emotional Mechanisms of Routine M-Health Use in Chronically Ill Patients. IEEE Transactions on Engineering Management.69(6), 2658-2669.

[31]Hualong Yang, Xiaofei Zhang*, 2019. Investigating the Effect of Paid and Free Feedback on Patients’ and Physicians’ Behaviors: Panel Data Analysis. Journal of Medical Internet Research, 21(3): e12156.

[32]Liuan Wang, Tianshi Wu, Xitong Guo, Xiaofei Zhang*, Yan Li, Weiguo Wang, 2018. Exploring mHealth monitoring service acceptance from a service characteristics perspective. Electronic Commerce Research and Applications, 30: 159-168.

[33]Xiaofei Zhang, Xitong Guo, Yi Wu, Kee-hung Lai, Doug Vogel, 2017. Exploring the inhibitors of online health service use intention: A status quo bias perspective. Information & Management, 54(8): 987-997.

[34]Xiaofei Zhang, Kee-hung Lai, Xitong Guo, 2017.Promoting China's mHealth Market: A Policy Perspective, Health Policy and Technology, 6(4): 383-388.

[35]Xiaofei Zhang, Xitong Guo, Kee-hung Lai, Chunxiao Yin, Fanbo Meng, 2017. From Offline Healthcare to Online Healthcare Service: The Role of Offline Healthcare Satisfaction and Habit. Journal of Electronic Commerce Research, 18(2): 138-154.

科研项目：

2023年-2026年 主持国家自然科学基金面上项目：基于在线医疗社区的团队问诊模式形成与作用机制研究

2022年-2022年 主持中国科协高端科技创新智库青年项目：互联网医疗与社区医院联动机制研究

2021年-2023年 主持第三届天津市青年人才托举工程：互联网医疗大数据分析

2020年-2022年 主持国家自然科学基金青年项目：入门激励政策对在线医疗社区用户与平台影响研究（后评估特优）

2019年-2019年 主持中央高校基本科研业务资金项目：移动医疗监测服务用户情感评估研究

2019年-2019年 主持阿里活水计划研究课题：医生参与互联网医疗影响因素及作用机制研究

2020年-2023年 参与国家自然科学基金面上项目：基于多模态机器学习的智能医疗决策知识推理研究

2019年–2022年 参与国家自然科学基金面上项目：基于移动服务的慢性病管理模式创新研究

2016年–2020年 参与国家自然科学基金重点项目：智能健康信息服务管理

2015年–2018年 参与国家自然科学基金面上项目：基于在线医疗社区的医患交互机制研究

2015年–2018年 参与国家自然科学基金面上项目：基于组织和个体视角的医疗信息技术动态影响研究