[1] Hualong Yang, Xitong Guo, Tianshi Wu. “Exploring the influence of the online physician service delivery process on patient satisfaction,” Decision Support Systems (DSS), 2015, Forthcoming.

[2] Hualong Yang, Xitong Guo, Tianshi Wu, Xiaofeng Ju. “Exploring the effects of patient-generated and system-generated information on patients’ online search and decisions,” Electronic Commerce Research and Applications (ECRA), 2015, 14 (3), 192–203.

[3] Hualong Yang, Xiaofeng Ju. “Exploring the influences of physician’s status and feedback on patients’ online selection for consulting physician”, International Conference on Management Science & Engineering (ICMSE), 2015, Forthcoming.