工作经历：
现任职于德克萨斯农机大学梅斯商学院信息与运营管理系 学术经验： 2011-至今 Associate Professor,Mays Business School at Texas A&M University, Department of Information & Operations Management College Station, TX 2015-至今 Visiting Academic Positions,Harbin Institute of Technology, E-Health Research Institute, Harbin, China 2007-2011 Assistant Professor,Mays Business School at Texas A&M University, Department of Information & Operations Management College Station, TX 2000-2007 Assistant Professor,Boston College, Carroll School of Management, Operations and Strategic Management Chestnut Hill, MA 1999-2000 Post-Doctoral Fellow,University of Pennsylvania, The Wharton School, SEI Center for Advanced Studies in Management Philadelphia, PA 1989-1992 Senior Economist, Manager of Information Systems,RCF Economic and Financial Consulting, Chicago, IL
担任编辑 Decision Sciences Journal • Associate Editor, 2010 - present. • Editorial Review Board, 2008-2010. Journal of Operations Management • Department Editor, 2015 – present. • Associate Editor, 2010-2015. • Editorial Review Board, 2008-2010. Journal of Service Research • Editorial Review Board, 2010-present. Production and Operations Management • Senior Editor, Special issue on Operations Management/Information Systems Interface, 2015. • Editorial Review Board, 2007-2015. • Standing Committee on Coordination of Journal Activities, 2007-2009.
主要论文：
[1] “Outpatient Appointment Block Scheduling Under Patient Heterogeneity and Patient No-Shows,” Seung Jun Lee, Gregory R. Heim, Chelliah Sriskandarajah, Peter Zhu. Production and Operations Management, Published online, 10/18/17. [2] “Seeing the Forest for the Trees: Institutional Environment Impacts on Reimbursement Processes and Healthcare Operations,” Seung Jun Lee, James Abbey, Gregory R. Heim, Duane C. Abbey. Journal of Operations Management, Vol. 47-48, 2016, 71-79. [3] “Managing Enterprise Risks of Technological Systems: An Exploratory Empirical Analysis of Vulnerability Characteristics as Drivers of Exploit Publication,” Ravi Sen and Gregory R. Heim. Decision Sciences, Vol. 47, No. 6, 2016, 1073-1102. [4] “Impact of Customer Traffic and Service Process Outsourcing Levels on e-Retailer Operational Performance,” Olga Perdikaki, David X. Peng, Gregory Heim. Production and Operations Management, Vol. 24, No. 11, 2015, 1794-1811. [5] “Impact of Value-Added Service Features in e-Retailing Processes: An Econometric Analysis of Website Functions,” Howard Hao-Chun Chuang, Guanyi Lu, Gregory R. Heim, Xiaosong (David) Peng. Decision Sciences, Vol. 45, No. 6, 2014, 1159-1186. [6] “Longitudinal Analysis of Inhibitors of Manufacturer Delivery Performance,” Gregory R. Heim, Xiaosong (David) Peng, and Shekhar Jayanthi. Decision Sciences, Vol. 45, No. 6, 2014, 1117-1158. [7] “Collaborative Product Development: The Effect of Project Complexity on the Use of Information Technology Tools and New Product Development Practices,” David Xiaosong Peng, Gregory R. Heim, Debasish N. Mallick. Production and Operations Management, Vol. 23, No. 8, 2014, 1421-1438. [8] “Encounter Satisfaction in E-tailing: Are the Relationships of Order Fulfillment Service Quality with its Antecedents and Consequences Moderated by Historical Satisfaction?” Xenophon A. Koufteros, Gregory R. Heim, Cornelia Droge, Shawnee Vickery, and Nelson Massad, Decision Sciences, Vol. 24, No. 1, 2014. [9] “Antecedents and Consequences of New Product Development Practices and Software Tools: An Exploratory Study,” Gregory R. Heim, Debasish N. Mallick, Xiaosong (David) Peng. IEEE Transactions on Engineering Management, Vol. 99, 2012, 1-15. [10] “Impacts of Information Technology Infrastructure on Mass Customization Capabilities,” Xiaosong (David) Peng, Gensheng (Jason) Liu, and Gregory R. Heim, International Journal of Operations and Production Management, Vol. 31, No. 10, 2011, pp. 1022-1047. [11] “Learning and Relearning Effects with Innovative Service Designs: An Analysis of Top Golf Courses,” Gregory R. Heim and Michael E. Ketzenberg, Journal of Operations Management, Vol. 29, No. 5, 2011, pp. 449-461. [12] “The Impact of Information Technology Use on Plant Structure, Practices, and Performance: An Exploratory Study,” Gregory R. Heim and David Xiaosong Peng, Journal of Operations Management, Vol. 28, No. 2, 2010, pp. 144-162. [13] “The Value to the Customer of RFID in Service Applications” Gregory R. Heim, William Wentworth, and Xiaosong (David) Peng, Decision Sciences, Vol. 40, No. 3, 2009, pp. 477-512. [14] “Process Drivers of E-Service Quality: Analysis of Data from an Online Rating Site,” Gregory R. Heim and Joy M. Field, Journal of Operations Management, Vol. 25, 2007, pp. 962-984. [15] “Comparing E-Service Performance Across Industry Sectors: Drivers of Overall Satisfaction in Online Retailing,” Lauren M. Trabold, Gregory R. Heim, Joy M. Field. International Journal of Retail and Distribution Management. Vol. 34, No. 4/5, 2006, pp. 240-257. [16] “Mass Customization in Video Duplication and Conversion: Challenges of Flexible Duplication Systems, Fast Delivery, and Electronic Service,” Gregory R. Heim, International Journal of Flexible Manufacturing Systems, Vol. 16, 2005, pp. 363-397. [17] “Experiential Learning in a Management Information Systems Course: Simulating IT Consulting and CRM System Procurement,” Gregory R. Heim, Larry Meile, Justin Tease, Jeffrey Glass, Sahal Laher, James Rowan, and Katie Comerford, Communications of the Association for Information Systems, Vol. 15, Article No. 25, 2005, pp. 428-463. [18] “Service Product Configurations in Electronic B2C Operations: A Taxonomic Analysis of Electronic Food Retailers,” Gregory R. Heim and Kingshuk K. Sinha, Journal of Service Research, Vol. 7, No. 4 (May), 2005, pp. 360-376. [19] “Consumer and Co-Producer Roles in e-Service: Analyzing Efficiency and Effectiveness of e-Service Designs,” Mei Xue, Gregory R. Heim, and Patrick T. Harker, International Journal of Electronic Business, Vol. 3, No. 2, 2005, pp. 174-197. [20] “Managing Quality in the E-Service System: Development and Application of a Process Model,” Joy M. Field, Gregory R. Heim, and Kingshuk K. Sinha, Production and Operations Management, Vol. 13, No. 4, 2004, p. 291-306. [21] “Process Technology Configurations in Electronic Consumer Services: An Empirical Examination of Electronic Food Retailing Services,” Gregory R. Heim and Kingshuk K. Sinha, Production and Operations Management, Special Issue to Honor Wickham Skinner, Vol. 11, No. 1 (Spring), 2002. [22] “Operational Drivers of Customer Loyalty in Electronic Retailing: An Empirical Analysis of Electronic Food Retailers,” Gregory R. Heim and Kingshuk K. Sinha, Manufacturing and Service Operations Management, Vol. 3, No. 3 (Summer), 2001. [23] “A Product-Process Matrix for Electronic B2C Operations: Implications for the Delivery of Customer Value,” Gregory R. Heim and Kingshuk K. Sinha, Journal of Service Research, Vol. 4, No. 3, 2001, p. 286- 299
获奖情况： Service Awards 2017 Service Excellence Award, Mays Business School, Texas A&M University 2015 Richard Stadelmann Faculty Senate Service Award, Texas A&M University Faculty Senate 2012 INFO Department Faculty Service Award, Mays Business School at Texas A&M University Teaching Awards and Grants 2016 Mays Summer 2016 Teaching Grant, Mays Business School at Texas A&M University 2012 Distinguished Achievement Award College Level, Teaching, The Association of Former Students of Texas A&M University 2010 Mays Teaching Performance Award, Mays Business School at Texas A&M University 2009 The Lockheed Martin Aeronautics Company Excellence in Teaching Award, Mays Business School at Texas A&M University Research Awards and Grants 2017 IBM Service Science Best Student Paper Award Finalist, INFORMS, with PhD student Seokjun Youn (co- advised with Chelliah Sriskandarajah and Subodha Kumar) 2017-present Janet and Mark H. Ely `83 Professorship, Mays Business School at Texas A&M University 2016 Mays Summer Research Award, Mays Business School at Texas A&M University 2015 IBM Service Science Best Student Paper Award Finalist, INFORMS, with PhD student Necati Ertekin (co- advised with Michael Ketzenberg) 2015 Mays Summer Research Award, Mays Business School at Texas A&M University 2015-2018 Mays Research Fellowship (Endowed Position), Mays Business School at Texas A&M University 2012 Jack Meredith Best Paper Award Finalist - 2011, Journal of Operations Management 2012 Mays Summer Research Award, Mays Business School at Texas A&M University 2011 Outstanding Reviewer, Decision Sciences Journal 2011-2014 Mays Research Fellowship (Endowed Position), Mays Business School at Texas A&M University 2010 Mays Summer Research Grant, Mays Business School at Texas A&M University 2010 Honorable Mention, E. Grosvenor Plowman Award, Supply Chain Management Educators’ Conference (SCMEC), Council of Supply Chain Management Professionals (CSCMP) 2009 Dean’s Office Research Summer Performance Grant, Mays Business School at Texas A&M University Practitioner Recognition “Thought Leaders - Serving the youth a balanced diet: Interview with Gregory R. Heim.” DC Velocity, January 20, 2017. [http://www.dcvelocity.com/articles/20170120-serving-the-youth-a-balanced-diet- interview-with-gregory-r-heim/]
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电话:979-845-9218
email: gheim@mays.tamu.edu 研究方向：医疗服务管理运营 电子健康 运营和供应链的经验分析
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